Peningkatan Organizational Agility Telkom Group Melalui Enterprise Resource Planning (ERP)

The COVID-19 pandemic has driven Telkom Group to adjust itself with the current situation allow demonstrate its capability change in a fast, adaptive, and drastic manner, particularly use of technology for competitive advantage. This study investigated effects perceived values on Enterprise Resoruce Planning (ERP) usage, ERP usage business process outcomes organizational agility, impacts intervening these aspects. deployed purposive sampling technique involving 169 employees using system. Our quantitative data were collected through online surveys 5-point Likert scale questionnaire. Interviews observations also conducted as an accompaniment data. Data analysed SmartPLS 3.3.3 SEM-PLS. findings our suggested that there are significant positive usefulness busienss outcomes, agility. results indicated relationships among 4 variables which have not been discovered previous studies. Future studies should explore or